In the event of any inconsistency or ambiguity arising between the Terms of Use and/or Privacy Policy and the terms of this Shipping Policy, the provisions of this Terms of Use and/or Privacy Policy shall prevail to the extent of such inconsistency or ambiguity. Your use of the Services and any dispute arising out of your use of the Services will be governed by our Terms of Use and Privacy Policy.
1. Shipping Methods and Costs
We deliver to pin codes across India and offer different options for shipping. Rates as applicable will be charged for shipping of all orders. Shipping charges will be displayed at checkout.
If your address is not serviceable, we will notify you, and your order may be cancelled and refunded in accordance with our Cancellation and Refund Policy.
Please note that shipping charges (if applicable) are non-refundable once the order is shipped. If you have placed an order with multiple items, please note that your items may arrive in multiple shipments.
You can write to us at support@drinkdash.in or call us at +91 84888 31888 for more information.
2. Delivery Partners
We partner with third-party logistics and courier service providers (“Delivery Partners”) to deliver your orders. While we do our best to ensure your products reach you safely and on time, we do not control the operations of these Delivery Partners. That means we are not responsible for any delays, damages, losses, or other issues that may occur during shipping or delivery. Accordingly, the delivery policies of such Delivery Partners may apply. If you face any problems during transit, we will try to help you coordinate with the Delivery Partner, but any claims or disputes will need to be resolved directly with them.3. Delivery Timelines
Delivery and transit timelines vary depending on your location and the shipping method selected at checkout. Such timelines are merely indicative and do not take into account possible delays caused reasons including but not being limited to payment authorization, logistics disruptions and force majeure events. We aim to dispatch all orders within 1-3 business days.
Estimated delivery times mentioned herein are to be used as a guide only and may be calculated from the date of dispatch. We are unable to redirect orders once items have been dispatched. Dispatch timelines may be extended during periods of high order volume.
All domestic orders may take about 2-7 business days for delivery from the date of dispatch. Estimated delivery times are for guidance only and are calculated from the dispatch date.
Requests to modify or cancel an order or change the delivery address must be made before dispatch by contacting support@drinkdash.in. We will make reasonable efforts to accommodate such requests but changes post-dispatch cannot be guaranteed. If address changes are possible after dispatch, additional shipping charges may apply, and delivery timelines may be affected.
Tracking details will be shared via email or SMS once the order has been dispatched. Tracking information is provided by third-party courier partners, and we are not responsible for delays or inaccuracies in courier tracking updates. For real-time delivery status, you may contact the Delivery Partner directly or reach out to our support team.
4. Porch or door deliveries
For all orders placed with us, a porch or door delivery without obtaining the signature of the recipient may be done. Once goods are delivered at the shipping address provided by you, responsibility for your purchased product(s) shifts to you. Please ensure shipping details provided by you are true and accurate. If you have specified a third-party recipient for delivery purposes (for example, as a gift) then you accept that evidence of a porch or delivery at the address given (or at that delivery address) shall be valid evidence of delivery and fulfilment of our obligation by the Company.
5. Taxes and Duties
Product prices displayed are inclusive of all taxes and duties. However, they may be subject to revision. Additional taxes may be levied at the time of checkout and will be displayed at such time.
In case of queries, please write to us on support@drinkdash.in.6. Delays in delivery
Timelines provided for delivery are merely indicative. While we endeavour to comply with them, we do not guarantee delivery within the stipulated timelines. In the event of a high volume of orders, shipments may experience a delay of a few days.
Further, delivery of a product may be delayed due to many reasons including but not limited to bad weather, delay in transportation, political disruptions, production and/or operational issues, delays caused by courier partners or any other unforeseen circumstances that may be beyond the control of the Company.
The Company shall not be held liable for any delay due to unforeseen circumstances as mentioned herein and the Terms of Use listed on the Website. In the event of any delay of the product is expected, the Company may, at its sole discretion, intimate the User who may have purchased the same via email or telephone to intimate them regarding such delay.
In case a customer purchases multiple products in one order, the Company may deliver the same together. However, this may not always be possible and shall be subject to product availability, storage conditions, and logistics coordination. If the products are to be delivered in instalments, each delivery will constitute a separate contract. The User may not treat the contract (as a whole) as repudiated if the Company fails to deliver any one or more of the instalments or if the User has a claim in respect of any one or more of the instalments. If the User fails to take delivery of the goods, the Company may at its discretion charge the User for the additional shipping or warehousing cost.
If the User is unavailable to receive the order at the time of delivery, the courier partner will make reasonable attempts to deliver the product as per standard delivery protocols. In the event the delivery cannot be completed due to the User’s unavailability or incorrect delivery information provided, the Company in its sole discretion may cancel the order and deduct actual costs before issuing a refund. The User may be required to bear additional re-delivery, warehousing or handling charges in such cases. Products will not be handed over by the courier before the payment is made in case of cash on delivery orders, and requests for returns, exchange, refund or cancellation will have to be raised separately with Company’s customer support team.
In case of lost shipments, Users must notify the Company within 7 days from the expected delivery date. The Company shall coordinate with the concerned courier partner to investigate and, if applicable, process a replacement or refund in accordance with its Cancellation and Refund Policy of the Company available at www.drinkdash.in/pages/cancellation-and-refund-policy.
For any shipping-related concerns, Users may contact the Company’s customer support team at support@drinkdash.in.